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Virus and malware removal in Decatur, GA
If your computer shows pop-ups, redirects your browser, runs slowly for no reason or tells you to call a number, bring it to OneTechPro at 4920 Flat Shoals Pkwy, Ste 104A in Decatur, GA. We scan for malware and clean it up, tell you what we found, and cover the work for 30 days. Back up your files first if you can.
Call (470) 359-2999Text usDirectionsSend a messageSigns of a virus or malware
This is a general guide, not a diagnosis. A technician has to look at the computer.
Pop-ups you didn’t ask for
Ads or warnings that appear even when no browser is open.
Browser changed on its own
A new home page, new search engine or extensions you don’t remember adding.
Slow for no reason
Malware running in the background can use up the computer’s power.
Programs you didn’t install
Unfamiliar apps or toolbars are a common sign.
A message telling you to call a number
This is a scam. Do not call the number or give anyone remote access.
What we do
Scan and remove
We scan the computer for malware and remove what we find.
Check the browser
We look at extensions, settings and start-up programs that malware often changes.
Tell you what to do next
We tell you which passwords to change and how to avoid it happening again.
Before you bring it in
- Don’t call phone numbers shown in pop-ups, and don’t let anyone connect to your computer remotely.
- From a different, clean device, change the passwords for your email and banking. Don’t do it from the infected computer.
- Back up what you can before bringing it in.
- If you entered card details into a suspicious page, call your bank.
How it works
- Call or walk inTell us what’s wrong, or just bring the device.
- We check it firstYou hear what it needs and what it costs before any work starts.
- You decideFix it, trade it in or take it home. Your call.
Virus and malware removal questions
Can you remove a virus from my computer?
Yes. We scan for malware and clean it up, and tell you what we found.
Will I lose my files?
Cleaning malware doesn’t normally mean losing files, but back up what you can first.
A pop-up says my computer is infected and to call a number. Is it real?
No. This is a common scam. Close it, don’t call the number, and bring the computer in if you’re worried.
Should I change my passwords?
Yes, but from a different, clean device. We can tell you what to change after we look at the computer.
How long does it take?
Many are done in the store in 1–2 hours. We’ll give you a time once we’ve looked at yours.
Visit OneTechPro in Decatur
4920 Flat Shoals Pkwy, Ste 104A
Decatur, GA 30034
(470) 359-2999
[email protected]